Shipments and returns

Your pack shipment

Orders are dispatched within 48 hours after receipt of payment and are shipped via Royal Mail Parcelforce. Signature will be required when delivered, a card for Post Office collection or redelivery will be left if a delivery fails.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your order will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected

RETURNS

SOMETHING WRONG?

We don’t get many issues, but are proud to say that should anything go wrong, we always respond quickly to try and correct same.

We want you to be completely satisfied with your purchases from us.

If you have an issue, please get in touch

Returns should be reported within 3 days of delivery

Returns are to be always presented as sent with all the same packaging, parts, instructions etc

ITEM(S) TO RETURN OR EXCHANGE?

To let us know about items you wish to return to us, please use our contact form.

Unauthorised returned items will not be accepted and/or processed. Please ensure that you obtain a Returns Authorisation Number before you return any items to avoid problems and delays. We cannot process your return without your returns number, so be sure that it is clearly marked on your returns package.

Please note that items must be returned in their original packaging and saleable condition, and that a 30% restocking fee may be charged. Where an alternative/replacement item is ordered, the restocking fee will not normally be charged.

Refunds will be offered on the sale price of the goods; the original delivery charge of your order will not be refunded.

You are responsible for goods until they are returned to us, and for the cost of the return. We recommend that you use a tracked postal service; we cannot offer a refund for items lost in transit. If you are unable to arrange the return of you items, we may be able to do so on your behalf. In such circumstances, a collection fee will be charged.

Bespoke, Dolphin Prestige or special order products are not eligible for returns.

INCORRECT DELIVERY?

If you have received an incorrect item, please report this by following the normal returns procedure and then wait for our reply.

We will then advise on how to proceed with the return.

If you have any problems or questions, feel free to contact us at sales@c21hygiene.co.uk